Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information in a secure and respectful manner.

2. Who We Are

Home And Life Organising (ABN 69860908748) is responsible for the personal information we collect and hold.

Contact: Beverley Scheepers, beverley@hlorganising.com.au

3. What Personal Information We Collect

We may collect personal information including (but not limited to) your name, email address, phone number, billing and address details, NDIS plan details, and other information you provide when you contact us, purchase our products, or engage in our services.

4. How We Collect Personal Information

We collect personal information directly from you when:

  • you use our website to place an order, make an enquiry, subscribe to updates, or otherwise interact with us. We may also collect information automatically through cookies and analytics tools.

  • you or your nominated representative fills out a service agreement

  • we complete a risk assessment before commencing services

  • we gather information from you and/or other members of your household/care team during the course of service delivery

5. Why We Collect, Hold And Use Personal Information

We may use your personal information to:

  • provide and deliver our products/services

  • process payments and manage orders

  • respond to enquiries and provide customer support

  • send updates and marketing communications (where permitted)

  • improve our website and services

  • comply with legal obligations

6. Who We Disclose Personal Information To

We may be required to disclose client information to government agencies, or third parties who help us operate our business (such as payment processors, delivery providers, IT service providers, and professional advisors). Some of these providers may be located overseas or may store data overseas. We will never sell or otherwise exchange client information with any third parties.

7. Storage And Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

8. Access And Correction

You may request access to the personal information we hold about you and request corrections by contacting us at beverley@hlorganising.com.au.

9. Complaints

If you have a complaint about how we handle personal information, please contact us at beverley@hlorganising.com.au. We will respond within a reasonable timeframe and work with you to resolve your complaint. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Updates To This Policy

We may update this policy from time to time. The latest version will always be available on our website.